Effective Date: 6 March 2026
These Terms and Conditions (“Terms”) govern access to and use of the website https://statement-pro.co.uk (the “Platform”) and the educational support services made available through it.
By accessing the Platform, submitting an order, or using any services available through Statement-Pro, you confirm that you have read, understood, and agreed to be legally bound by these Terms.
If you do not agree with these Terms, you must not use the Platform or purchase any services.
Nothing in these Terms affects or limits any rights that you may have as a consumer under mandatory UK consumer protection legislation.
1. Corporate Identity and Platform Operator
The Platform is operated by Statement-Pro, a company incorporated in the Republic of Estonia.
The company is not incorporated in the United Kingdom and does not maintain a legal establishment in the UK. However, the Platform is accessible to users located in the United Kingdom and may display prices in Pounds Sterling (GBP) for convenience.
Statement-Pro operates as a technology-based intermediary platform that connects users seeking educational guidance with independent tutors and editors who provide learning-support services.
Statement-Pro does not represent itself as a UK company and is not registered under the UK Companies Act.
2. Definitions
For the purposes of these Terms:
- Platform means the website https://statement-pro.co.uk and related communication channels operated by Statement-Pro.
- User / Client / You means any individual accessing the Platform or purchasing services through it.
- Tutor means an independent contractor providing academic guidance services through the Platform.
- Services means educational guidance, mentoring, editing, and feedback services related to personal statements and application materials.
- Order means a request submitted by a User through the Platform for learning-support services.
3. Scope of Services
3.1 Guidance for the UCAS 2026 Structured Personal Statement Format
Tutors may provide guidance adapted to the UCAS structured personal statement format introduced for the 2026 admissions cycle.
This may include assistance with developing responses to the three mandatory UCAS prompts:
- Motivation – explaining why the applicant wishes to study the chosen course
- Preparedness – describing how previous studies have prepared the applicant
- Experience – discussing relevant activities or experiences outside formal education
Tutors may assist Users in structuring their responses, improving clarity, and ensuring that the overall statement remains within the UCAS 4,000-character limit.
3.2 Brainstorming Assistance
Tutors may help Users identify relevant academic achievements, experiences, motivations, and personal strengths that could be incorporated into a personal statement. This process is intended to help Users develop clear ideas and organise supporting evidence for their application narrative.
3.3 Drafting Guidance
Tutors may provide step-by-step guidance during the drafting process. This may include advice on structure, logical flow, clarity of expression, and narrative development to help Users produce a coherent first draft.
3.4 Course-Specific Tailoring
Tutors may provide general guidance relating to the expectations commonly associated with particular academic disciplines or university programmes. This may include suggestions on how Users might emphasise relevant experiences, academic preparation, or motivations in their statements.
3.5 Structured Feedback
Tutors or editors may provide detailed feedback on drafts submitted by Users. Feedback may address strengths, potential improvements, clarity of arguments, tone, organisation, and overall effectiveness.
3.6 Editing and Proofreading
Tutors or editors may review and refine user-provided text to improve grammar, punctuation, clarity, and readability while preserving the User’s original voice and intended meaning.
4. Educational Purpose of Services
All services provided through the Platform are intended solely for educational guidance and skill development purposes. The Platform supports Users in developing their own application materials and improving their writing skills.
Users remain fully responsible for the final content they choose to submit as part of their university applications.
5. Academic Integrity and Lawful Use
Users must comply with the academic integrity rules of their educational institution.
Materials, feedback, or examples provided through the Platform must not be submitted as original academic work created solely by the User.
The Platform must not be used for academic misconduct.
The Services are intended to provide:
- mentoring
- guidance
- editing assistance
- skill development
and not to produce academic work for submission as the User’s own work.
Users acknowledge that submitting tutor-generated material as original work may violate institutional policies and applicable legislation.
Statement-Pro does not provide or advertise essay-mill services and operates in accordance with applicable legislation including the Skills and Post-16 Education Act 2022.
6. Eligibility
Users must be at least 18 years old to use the Platform independently.
Users under 18 may only access services with verifiable parental or guardian consent.
By using the Platform, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding contract.
7. Order Process and Contract Formation
7.1 Order Submission
To request services, a User must submit an Order through the Platform or an authorised communication channel.
An Order should include:
- service type requested
- instructions or requirements
- deadline
- relevant supporting materials
7.2 Acceptance of Order
Submitting an Order does not automatically create a contract.
A contract is formed only when:
- the Platform confirms that a Tutor is available to provide the requested services; and
- the User completes payment.
At that point, the Order is considered accepted and a binding service agreement is formed.
8. Pricing and Payments
8.1 Pricing Transparency
All prices are displayed clearly before payment is completed.
Where relevant, prices may be displayed in GBP (£) for UK users.
The total payable amount will always be shown before payment is confirmed.
8.2 Pricing Factors
Service prices may vary depending on:
- academic level
- service type
- deadline
- complexity of instructions
- number of revision rounds requested
8.3 Payment Conditions
Payment must normally be made in advance before services begin.
Accepted payment methods may include:
- debit or credit cards
- PayPal
- Apple Pay
- Google Pay
- other supported payment methods
All payments are processed through secure payment providers.
8.4 Currency and Conversion
If payment is processed in a currency other than GBP, currency conversion fees imposed by banks or payment providers may apply.
9. Consumer Cancellation Rights (UK Consumers)
If you are a consumer located in the United Kingdom, you may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may cancel your order within 14 days from the date the contract is formed without giving a reason.
However, if you request that the service begins immediately, you acknowledge that:
- the service may start before the 14-day cancellation period ends; and
- you may be required to pay for services already performed if you later cancel.
If the service has been fully performed with your consent, the right to cancel may no longer apply.
10. Service Delivery
Services may be delivered through:
- email communication
- document review platforms
- messaging services such as WhatsApp
- video or voice calls
- secure file-sharing tools
Delivery timelines depend on:
- deadline requirements
- service complexity
- Tutor availability
Users will be informed of any significant delays where reasonably possible.
11. Service Completion
A service is considered completed when:
- the agreed feedback or guidance has been delivered; or
- the final version of the reviewed document has been provided; or
- the scheduled tutoring session has taken place.
If revision rounds are included in the Order, completion occurs after the final revision cycle is delivered.
12. Refund Policy
Statement-Pro aims to resolve refund requests fairly while preventing abuse of the Platform.
12.1 Eligible Refund Circumstances
Refunds may be considered where:
- the service delivered materially differs from the instructions provided
- duplicate or erroneous payments occurred
- a Tutor could not be assigned
- a confirmed deadline was missed without prior agreement
- verified plagiarism was identified in tutor-provided materials
12.2 Refund Requests
- be submitted within 7 days of service completion
- include order identification details
- provide a clear explanation of the issue
Refund requests must:
Supporting evidence may be required.
12.3 Non-Refundable Situations
Refunds will generally not be granted where:
- the service was delivered in accordance with the instructions provided
- the User approved or used the delivered service
- delays were caused by incomplete instructions or late responses from the User
- plagiarism or AI detection tools produced false positives without credible supporting evidence
- payment was made after the service had already been performed
12.4 Partial Refunds
Where services have been partially delivered, partial refunds may be issued based on:
- the stage of completion
- work already performed
- administrative processing costs
12.5 Refund Processing
Approved refunds are typically processed within 5–10 business days using the original payment method.
Processing times may vary depending on banking systems.
12.6 Abuse Prevention
Statement-Pro reserves the right to deny refund requests where there is evidence of:
- repeated abuse of the refund system
- fraudulent activity
- bad-faith complaints
12.7 Statutory Rights
Nothing in this Refund Policy limits or excludes your statutory consumer rights under UK law.
13. Intellectual Property
All materials provided through the Platform, including:
- written feedback
- editing notes
- example content
- guidance materials
remain the intellectual property of Statement-Pro or the relevant Tutor.
Users receive a limited, non-exclusive licence to use such materials for personal educational purposes.
Users must not:
- redistribute the materials
- publish them commercially
- resell or license them to third parties
14. Limitation of Liability
Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be excluded under UK law.
Subject to the above, Statement-Pro’s total liability arising from a service order will not exceed the total amount paid for that service.
The Platform is not responsible for:
- academic decisions made by educational institutions
- admission outcomes
- how Users choose to use the provided guidance
15. Data Protection and Privacy
Statement-Pro processes personal data in accordance with applicable data protection legislation including the UK GDPR where applicable.
Statement-Pro acts as the data controller for personal information collected through the Platform.
Personal data may be processed for purposes including:
- account management
- service delivery
- payment processing
- customer support
- fraud prevention
Users have the right to:
- access their personal data
- request correction
- request deletion where legally permitted
- object to certain processing activities
Users may also lodge complaints with the Information Commissioner’s Office (ICO) if they believe their data protection rights have been violated.
Further details are provided in the Platform’s Privacy Policy.
16. Marketing Communications
Marketing communications are sent only in accordance with the Privacy and Electronic Communications Regulations (PECR).
Users will receive marketing messages only if they have provided appropriate consent or where lawful soft-opt-in rules apply.
Users may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting support.
17. Complaints Procedure
Users who experience issues with a service should first contact the Platform’s support team.
Complaints should include:
- order reference
- description of the issue
- relevant documentation
Statement-Pro will attempt to resolve complaints informally within a reasonable timeframe.
18. Alternative Dispute Resolution
If a complaint cannot be resolved through internal procedures, consumers may be able to use an Alternative Dispute Resolution (ADR) scheme where applicable.
Information about ADR bodies can be obtained through UK consumer authorities.
Participation in ADR may be voluntary unless otherwise required by law.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer residing in the United Kingdom, you may bring legal proceedings in the courts of your home jurisdiction within the UK where applicable.
Nothing in this clause limits mandatory consumer protection rights.
20. Changes to These Terms
Statement-Pro may update these Terms from time to time to reflect legal, regulatory, or operational changes.
The most current version will always be published on the Platform with an updated effective date.
Continued use of the Platform after updates take effect constitutes acceptance of the revised Terms.
21. Contact Information
For questions about these Terms or the services offered through the Platform, please contact: [email protected].